Terms & Conditions
These Terms & Conditions apply to purchases and use of the STARMALL online store at starmall.ae. Please read them carefully before placing an order.
1. Store Operator
STARMALL is an online storefront for commercial activity conducted by KAIREN TRADING INC, a Colorado corporation, Company No. 20181086329, United States. KAIREN TRADING INC is the commercial party responsible for product sales, customer-facing policies and fulfilment arrangements relating to orders placed through STARMALL.
2. Products & Availability
Product availability, colours, sizes, specifications and images may change from time to time. We aim to present product information accurately, but minor differences in colour or appearance may occur because of photography, screen settings, production variations or supplier updates.
3. Pricing
Prices displayed on STARMALL are normally shown in AED unless another currency is expressly displayed. Promotions, discounts and availability may change without prior notice before an order is completed.
4. Orders
Submission of an order is a request to purchase the selected products. STARMALL may contact the customer where additional information, verification or clarification is reasonably required to process the order.
5. Payments
Payments may be processed through authorised third-party payment service providers, gateways, banks or payment channels. The description appearing on a card or bank statement may include STARMALL, KAIREN TRADING INC, or a technical or commercial payment descriptor associated with the payment channel used for the transaction.
6. Shipping
Estimated delivery is generally 7–20 business days. Delivery times are estimates and may be affected by destination, customs processing, carrier operations, public holidays or other events outside reasonable control.
7. Tracking
Where tracking information is available, customers may follow their order through the STARMALL Order Tracking page using the order number and the billing email address used during checkout.
8. Returns & Refunds
Return and refund requests are handled in accordance with the STARMALL Shipping & Returns Policy and applicable consumer law. Customers should contact STARMALL before returning a product so that the request can be reviewed and return instructions can be provided.
9. Customer Responsibility
Customers are responsible for providing complete and accurate contact, delivery and payment information. STARMALL is not responsible for delays caused by an incorrect or incomplete address supplied by the customer.
10. Intellectual Property
Product names, trademarks and logos appearing on the website belong to their respective rights holders. Their appearance is used for product identification and catalogue purposes and does not by itself imply any affiliation, sponsorship or endorsement.
11. Website Use
Users must not misuse the website, interfere with its technical operation, attempt unauthorised access, submit fraudulent transactions or use the service for unlawful purposes.
12. Mandatory Consumer Rights
Nothing in these Terms is intended to exclude or restrict rights that cannot lawfully be excluded under applicable consumer-protection law. Where applicable law provides a customer with greater mandatory rights, those mandatory rights will prevail.
Colorado Corporation · Company No. 20181086329
3955 Quivas St, Denver, CO 80211, United States
Customer Support: support@starmall.ae